Help with Inset.

Update Inset and try again. For Google Photos or other cloud media, first confirm the selected file has downloaded and plays in its source app. Android photo support starts at Android 8; video saving requires Android 10 or later, for videos up to five minutes. If export fails, report the duration, file format if known, and the error shown; do not send the media initially.

In Inset settings, select Restore Purchases while using the same Apple Account or Google account used for the purchase. Confirm any pending payment with the store. Restoring does not create a new purchase. A purchase is not guaranteed to transfer between iOS and Android. If restoration fails, tell us the platform and plan without sending card details or verification codes.

Complimentary Inset Lab access from a service code is separate from a Google Play purchase. Restore Purchases is for store purchases and is not guaranteed to restore code access to a different anonymous App User ID. If reinstalling creates a new ID, you may need to enter the code again. Redeeming a code does not cancel or refund an existing paid subscription; manage that subscription through Google Play.

On iOS, use Apple subscription management and cancel at least 24 hours before renewal. On Android, use Google Play subscription management before the next renewal. Inset’s Android settings also provides a management link when an active subscription is recognized. Uninstalling does not cancel a subscription. Check the store for the access end date. Lifetime is a one-time purchase with no renewal.

Refund eligibility follows the conditions of the store where you purchased and applicable law. Use Apple’s Report a Problem or Google Play’s refund guidance. If Google Play asks you to contact the developer, email us for assistance.

Inset has no app account or sign-in. Email us with a privacy inquiry or data deletion request. We do not currently provide a dedicated method that reliably matches and deletes anonymous records. Pseudonymous records may not be locatable from an email address alone; we will explain the identifiable records and any limits. Deleting the app removes local data but does not cancel purchases or remove service-side records.

Email contact@atelier-yohaku.com. Include a short description, device model, OS and Inset versions, and whether the issue repeats. For an internal Android test, include the build number if available. Do not send verification codes, payment details, or unnecessary private media.